diff --git a/admin-web/src/pages/orders/index.vue b/admin-web/src/pages/orders/index.vue
index ccce150..2361144 100644
--- a/admin-web/src/pages/orders/index.vue
+++ b/admin-web/src/pages/orders/index.vue
@@ -208,8 +208,8 @@ function handleManualCategoryChange() {
 
 function validateManualForm() {
   const form = manualForm.value;
-  if (!form.product_info.category_id || !form.product_info.brand_id || !form.product_info.product_name.trim()) {
-    ElMessage.warning("请完整填写品类、品牌和商品名称");
+  if (!form.product_info.category_id || !form.product_info.brand_id) {
+    ElMessage.warning("请完整填写品类和品牌");
     return false;
   }
   const address = form.return_address;
@@ -827,7 +827,7 @@ onMounted(fetchOrders);
               </el-select>
             </el-form-item>
             <el-form-item label="商品名称">
-              <el-input v-model="manualForm.product_info.product_name" placeholder="例如：Classic Flap 手袋" />
+              <el-input v-model="manualForm.product_info.product_name" placeholder="可选，例如：Classic Flap 手袋" />
             </el-form-item>
             <el-form-item label="颜色">
               <el-input v-model="manualForm.product_info.color" placeholder="可选" />
diff --git a/docs/sop/安心验PC管理后台SOP手册.pdf b/docs/sop/安心验PC管理后台SOP手册.pdf
new file mode 100644
index 0000000..d0d833c
Binary files /dev/null and b/docs/sop/安心验PC管理后台SOP手册.pdf differ
diff --git a/docs/sop/安心验作业端SOP手册-仓管与鉴定师.pdf b/docs/sop/安心验作业端SOP手册-仓管与鉴定师.pdf
new file mode 100644
index 0000000..4f30f4c
Binary files /dev/null and b/docs/sop/安心验作业端SOP手册-仓管与鉴定师.pdf differ
diff --git a/docs/sop/安心验用户端SOP手册.pdf b/docs/sop/安心验用户端SOP手册.pdf
new file mode 100644
index 0000000..79d7589
Binary files /dev/null and b/docs/sop/安心验用户端SOP手册.pdf differ
diff --git a/server-api/app/controller/admin/OrdersController.php b/server-api/app/controller/admin/OrdersController.php
index 1d115d7..63bb580 100644
--- a/server-api/app/controller/admin/OrdersController.php
+++ b/server-api/app/controller/admin/OrdersController.php
@@ -949,8 +949,8 @@ class OrdersController
         if ($serviceProvider === '') {
             return api_error('服务类型不正确', 422);
         }
-        if ($categoryId <= 0 || $brandId <= 0 || $productName === '') {
-            return api_error('请完整填写品类、品牌和商品名称', 422);
+        if ($categoryId <= 0 || $brandId <= 0) {
+            return api_error('请完整填写品类和品牌', 422);
         }
         if ($consignee === '' || $mobile === '' || $province === '' || $city === '' || $district === '' || $detailAddress === '') {
             return api_error('请完整填写寄回收件信息', 422);
diff --git a/server-api/tools/release_audit.php b/server-api/tools/release_audit.php
index e9f135c..2bc5760 100644
--- a/server-api/tools/release_audit.php
+++ b/server-api/tools/release_audit.php
@@ -51,6 +51,25 @@ function isPlaceholderApiBase(string $apiBase): bool
     return str_contains($normalized, 'example.com');
 }
 
+function checkClientProductionApiBase(array &$issues, string $label, string $envPath): void
+{
+    $env = @parse_ini_file($envPath);
+    if (!is_array($env)) {
+        add_issue($issues, 'FAIL', "{$label} 缺少生产环境变量", "无法解析 {$envPath}。");
+        return;
+    }
+
+    $apiBase = (string)($env['VITE_API_BASE_URL'] ?? '');
+    if (isPlaceholderApiBase($apiBase)) {
+        add_issue($issues, 'FAIL', "{$label} 生产 API 未配置正式域名", "{$envPath} 的 VITE_API_BASE_URL 仍为本地或占位地址。");
+        return;
+    }
+
+    if (rtrim($apiBase, '/') !== 'https://api.anxinjianyan.com') {
+        add_issue($issues, 'FAIL', "{$label} 生产 API 域名不符合发布规则", "{$envPath} 的 VITE_API_BASE_URL 必须为 https://api.anxinjianyan.com。");
+    }
+}
+
 $env = $_ENV;
 check(($env['APP_ENV'] ?? '') === 'production', $issues, 'FAIL', 'APP_ENV 非 production', '当前 .env 中 APP_ENV 不是 production。');
 check(in_array(strtolower((string)($env['APP_DEBUG'] ?? '')), ['false', '0'], true), $issues, 'FAIL', 'APP_DEBUG 未关闭', '当前 .env 中 APP_DEBUG 仍然开启。');
@@ -161,26 +180,9 @@ if (!is_array($manifest)) {
     }
 }
 
-$adminProdEnvPath = $projectRoot . '/admin-web/.env.production';
-$userProdEnvPath = $projectRoot . '/user-app/.env.production';
-$adminProdEnv = @parse_ini_file($adminProdEnvPath);
-$userProdEnv = @parse_ini_file($userProdEnvPath);
-if (is_array($adminProdEnv)) {
-    $adminApiBase = (string)($adminProdEnv['VITE_API_BASE_URL'] ?? '');
-    if (isPlaceholderApiBase($adminApiBase)) {
-        add_issue($issues, 'FAIL', 'admin-web 生产 API 未配置正式域名', 'admin-web/.env.production 的 VITE_API_BASE_URL 仍为本地或占位地址。');
-    }
-} else {
-    add_issue($issues, 'FAIL', 'admin-web 缺少生产环境变量', '无法解析 admin-web/.env.production。');
-}
-if (is_array($userProdEnv)) {
-    $userApiBase = (string)($userProdEnv['VITE_API_BASE_URL'] ?? '');
-    if (isPlaceholderApiBase($userApiBase)) {
-        add_issue($issues, 'FAIL', 'user-app 生产 API 未配置正式域名', 'user-app/.env.production 的 VITE_API_BASE_URL 仍为本地或占位地址。');
-    }
-} else {
-    add_issue($issues, 'FAIL', 'user-app 缺少生产环境变量', '无法解析 user-app/.env.production。');
-}
+checkClientProductionApiBase($issues, 'admin-web', $projectRoot . '/admin-web/.env.production');
+checkClientProductionApiBase($issues, 'user-app', $projectRoot . '/user-app/.env.production');
+checkClientProductionApiBase($issues, 'work-app', $projectRoot . '/work-app/.env.production');
 
 if (!$issues) {
     echo "RELEASE_AUDIT_OK\n";
diff --git a/work-app/src/pages/order/manual-create.vue b/work-app/src/pages/order/manual-create.vue
index db71777..373252b 100644
--- a/work-app/src/pages/order/manual-create.vue
+++ b/work-app/src/pages/order/manual-create.vue
@@ -157,8 +157,8 @@ function pickerText(options: Array<{ label?: string; name?: string }>, index: nu
 function validateForm() {
   const product = form.value.product_info;
   const address = form.value.return_address;
-  if (!product.category_id || !product.brand_id || !product.product_name.trim()) {
-    showInfoToast("请完整填写品类、品牌和商品名称");
+  if (!product.category_id || !product.brand_id) {
+    showInfoToast("请完整填写品类和品牌");
     return false;
   }
   if (!address.consignee.trim() || !address.mobile.trim() || !address.province.trim() || !address.city.trim() || !address.district.trim() || !address.detail_address.trim()) {
@@ -251,7 +251,7 @@ onLoad(() => {
         <picker :range="brandOptions" range-key="name" :value="brandIndex" @change="onBrandChange">
           <view class="field picker-field">{{ pickerText(brandOptions, brandIndex, "选择品牌") }}</view>
         </picker>
-        <input v-model="form.product_info.product_name" class="field" placeholder="商品名称" />
+        <input v-model="form.product_info.product_name" class="field" placeholder="商品名称，可选" />
         <input v-model="form.product_info.color" class="field" placeholder="颜色，可选" />
         <input v-model="form.product_info.size_spec" class="field" placeholder="规格 / 尺寸，可选" />
         <input v-model="form.product_info.serial_no" class="field" placeholder="序列号，可选" />
diff --git a/work-app/src/utils/request.ts b/work-app/src/utils/request.ts
index 58de783..bebfc08 100644
--- a/work-app/src/utils/request.ts
+++ b/work-app/src/utils/request.ts
@@ -2,6 +2,7 @@ import { buildAuthHeaders, clearAdminSession, redirectToLogin } from "./auth";
 import { resolveApiBaseUrl } from "./env";
 
 const BASE_URL = resolveApiBaseUrl().replace(/\/$/, "");
+const REQUEST_TIMEOUT_MS = 15000;
 
 type RequestMethod = "GET" | "POST" | "PUT" | "DELETE" | "OPTIONS" | "HEAD";
 
@@ -22,6 +23,25 @@ function buildUrl(url: string, params?: Record<string, string | number | undefin
   return search ? `${BASE_URL}${url}?${search}` : `${BASE_URL}${url}`;
 }
 
+function buildNetworkError(error: UniApp.GeneralCallbackResult, fallback = "网络请求失败，请稍后重试") {
+  const errMsg = String(error.errMsg || "");
+  const normalized = errMsg.toLowerCase();
+
+  if (normalized.includes("timeout") || errMsg.includes("超时")) {
+    return new Error("连接服务器超时，请检查网络，或联系管理员确认 API 服务是否正常");
+  }
+
+  if (normalized.includes("abort")) {
+    return new Error("请求已取消");
+  }
+
+  if (normalized.includes("fail") || normalized.includes("network") || normalized.includes("request")) {
+    return new Error("无法连接服务器，请检查网络，或联系管理员确认 API 服务是否正常");
+  }
+
+  return new Error(errMsg || fallback);
+}
+
 export function request<T>(
   url: string,
   options: {
@@ -42,6 +62,7 @@ export function request<T>(
       method,
       data: options.data,
       header: headers,
+      timeout: REQUEST_TIMEOUT_MS,
       success: (response: UniApp.RequestSuccessCallbackResult) => {
         const payload = response.data as ApiResponse<T>;
         if (payload?.code === 0) {
@@ -56,7 +77,7 @@ export function request<T>(
         }
         reject(new Error(payload?.message || "请求失败"));
       },
-      fail: (error: UniApp.GeneralCallbackResult) => reject(error),
+      fail: (error: UniApp.GeneralCallbackResult) => reject(buildNetworkError(error)),
     });
   });
 }
@@ -103,7 +124,7 @@ export function uploadFile<T>(url: string, filePath: string, formData: Record<st
           reject(error);
         }
       },
-      fail: (error) => reject(error),
+      fail: (error) => reject(buildNetworkError(error)),
     });
   });
 }