<?php

namespace app\support;

use support\think\Db;

class ContentService
{
    private const HOME_GROUP = 'app_home_content';
    private const POLICY_GROUP = 'app_policy_content';
    private const META_GROUP = 'app_meta_content';
    private const HELP_TABLE = 'help_articles';
    private static bool $bootstrapped = false;

    public function bootstrapDefaults(): void
    {
        if (self::$bootstrapped) {
            return;
        }

        $this->ensureConfigDefaults();
        $this->ensureHelpArticlesTable();
        $this->seedHelpArticles();
        $this->ensurePolicyHelpArticles();
        self::$bootstrapped = true;
    }

    public function getHomeConfig(): array
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultHomeConfig();
        $configMap = Db::name('system_configs')
            ->where('config_group', self::HOME_GROUP)
            ->column('config_value', 'config_key');

        return [
            'banners' => $this->decodeJsonConfig($configMap['banners_json'] ?? '', $defaults['banners']),
            'page_visuals' => $this->normalizeObjectConfig(
                $this->decodeJsonObjectConfig($configMap['page_visuals_json'] ?? '', $defaults['page_visuals']),
                ['order_background_image_url', 'report_background_image_url'],
                $defaults['page_visuals']
            ),
            'service_entries' => $this->decodeJsonConfig($configMap['service_entries_json'] ?? '', $defaults['service_entries']),
            'category_visuals' => $this->decodeJsonConfig($configMap['category_visuals_json'] ?? '', $defaults['category_visuals']),
            'quick_entries' => $this->decodeJsonConfig($configMap['quick_entries_json'] ?? '', $defaults['quick_entries']),
            'trust_metrics' => $this->decodeJsonConfig($configMap['trust_metrics_json'] ?? '', $defaults['trust_metrics']),
            'trust_points' => $this->decodeJsonConfig($configMap['trust_points_json'] ?? '', $defaults['trust_points']),
            'faqs' => $this->decodeJsonConfig($configMap['faqs_json'] ?? '', $defaults['faqs']),
        ];
    }

    public function getPolicyConfig(): array
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultPolicyConfig();
        $configMap = Db::name('system_configs')
            ->where('config_group', self::POLICY_GROUP)
            ->column('config_value', 'config_key');

        return [
            'legal_entries' => $this->hydratePolicyItems(
                $this->decodeJsonConfig($configMap['legal_entries_json'] ?? '', $defaults['legal_entries'])
            ),
            'appraisal_agreements' => $this->hydratePolicyItems(
                $this->decodeJsonConfig($configMap['appraisal_agreements_json'] ?? '', $defaults['appraisal_agreements'])
            ),
        ];
    }

    public function getMetaConfig(): array
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultMetaConfig();
        $configMap = Db::name('system_configs')
            ->where('config_group', self::META_GROUP)
            ->column('config_value', 'config_key');

        return [
            'help_categories' => $this->decodeJsonConfig($configMap['help_categories_json'] ?? '', $defaults['help_categories']),
            'report_risk_defaults' => $this->decodeJsonConfig($configMap['report_risk_defaults_json'] ?? '', $defaults['report_risk_defaults']),
            'ticket_types' => $this->decodeJsonConfig($configMap['ticket_types_json'] ?? '', $defaults['ticket_types']),
            'ticket_statuses' => $this->decodeJsonConfig($configMap['ticket_statuses_json'] ?? '', $defaults['ticket_statuses']),
            'message_events' => $this->decodeJsonConfig($configMap['message_events_json'] ?? '', $defaults['message_events']),
            'message_page_copy' => $this->decodeJsonObjectConfig($configMap['message_page_copy_json'] ?? '', $defaults['message_page_copy']),
        ];
    }

    public function saveHomeConfig(array $payload): void
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultHomeConfig();
        $existing = $this->getHomeConfig();
        $categoryVisuals = array_key_exists('category_visuals', $payload)
            ? $payload['category_visuals']
            : $existing['category_visuals'];
        $normalized = [
            'banners_json' => json_encode($this->normalizeArrayItems($payload['banners'] ?? [], ['title', 'subtitle', 'description', 'background_image_url'], $defaults['banners']), JSON_UNESCAPED_UNICODE),
            'page_visuals_json' => json_encode($this->normalizeObjectConfig($payload['page_visuals'] ?? [], ['order_background_image_url', 'report_background_image_url'], $defaults['page_visuals']), JSON_UNESCAPED_UNICODE),
            'service_entries_json' => json_encode($this->normalizeArrayItems($payload['service_entries'] ?? [], ['service_provider', 'title', 'tag', 'description', 'meta'], $defaults['service_entries']), JSON_UNESCAPED_UNICODE),
            'category_visuals_json' => json_encode($this->normalizeArrayItems($categoryVisuals, ['category_name', 'category_code', 'image_url'], $defaults['category_visuals']), JSON_UNESCAPED_UNICODE),
            'quick_entries_json' => json_encode($this->normalizeArrayItems($payload['quick_entries'] ?? [], ['code', 'title', 'desc'], $defaults['quick_entries']), JSON_UNESCAPED_UNICODE),
            'trust_metrics_json' => json_encode($this->normalizeArrayItems($payload['trust_metrics'] ?? [], ['value', 'label'], $defaults['trust_metrics']), JSON_UNESCAPED_UNICODE),
            'trust_points_json' => json_encode($this->normalizeArrayItems($payload['trust_points'] ?? [], ['title', 'desc'], $defaults['trust_points']), JSON_UNESCAPED_UNICODE),
            'faqs_json' => json_encode($this->normalizeStringList($payload['faqs'] ?? [], $defaults['faqs']), JSON_UNESCAPED_UNICODE),
        ];

        $now = date('Y-m-d H:i:s');
        foreach ($normalized as $configKey => $configValue) {
            $this->upsertSystemConfig(self::HOME_GROUP, $configKey, $configValue, $now);
        }
    }

    public function savePolicyConfig(array $payload): void
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultPolicyConfig();
        $normalized = [
            'legal_entries_json' => json_encode($this->normalizePolicyItems($payload['legal_entries'] ?? [], $defaults['legal_entries']), JSON_UNESCAPED_UNICODE),
            'appraisal_agreements_json' => json_encode($this->normalizePolicyItems($payload['appraisal_agreements'] ?? [], $defaults['appraisal_agreements']), JSON_UNESCAPED_UNICODE),
        ];

        $now = date('Y-m-d H:i:s');
        foreach ($normalized as $configKey => $configValue) {
            $this->upsertSystemConfig(self::POLICY_GROUP, $configKey, $configValue, $now);
        }
    }

    public function saveMetaConfig(array $payload): void
    {
        $this->bootstrapDefaults();

        $defaults = $this->defaultMetaConfig();
        $normalized = [
            'help_categories_json' => json_encode($this->normalizeArrayItems($payload['help_categories'] ?? [], ['code', 'title', 'desc'], $defaults['help_categories']), JSON_UNESCAPED_UNICODE),
            'report_risk_defaults_json' => json_encode($this->normalizeArrayItems($payload['report_risk_defaults'] ?? [], ['report_type', 'title', 'text'], $defaults['report_risk_defaults']), JSON_UNESCAPED_UNICODE),
            'ticket_types_json' => json_encode($this->normalizeArrayItems($payload['ticket_types'] ?? [], ['code', 'title', 'hint', 'quick_desc'], $defaults['ticket_types']), JSON_UNESCAPED_UNICODE),
            'ticket_statuses_json' => json_encode($this->normalizeArrayItems($payload['ticket_statuses'] ?? [], ['code', 'title', 'desc'], $defaults['ticket_statuses']), JSON_UNESCAPED_UNICODE),
            'message_events_json' => json_encode($this->normalizeArrayItems($payload['message_events'] ?? [], ['event_code', 'title', 'desc'], $defaults['message_events']), JSON_UNESCAPED_UNICODE),
            'message_page_copy_json' => json_encode($this->normalizeObjectConfig($payload['message_page_copy'] ?? [], ['title', 'desc'], $defaults['message_page_copy']), JSON_UNESCAPED_UNICODE),
        ];

        $now = date('Y-m-d H:i:s');
        foreach ($normalized as $configKey => $configValue) {
            $this->upsertSystemConfig(self::META_GROUP, $configKey, $configValue, $now);
        }
    }

    public function getHelpArticles(bool $enabledOnly = false): array
    {
        $this->bootstrapDefaults();

        $query = Db::name(self::HELP_TABLE)->order('sort_order', 'asc')->order('id', 'asc');
        if ($enabledOnly) {
            $query->where('is_enabled', 1);
        }

        return array_map(function (array $item) {
            return [
                'id' => (int)$item['id'],
                'category' => (string)$item['category'],
                'category_text' => $this->categoryText((string)$item['category']),
                'title' => (string)$item['title'],
                'summary' => (string)$item['summary'],
                'keywords' => $this->decodeJsonConfig($item['keywords_json'] ?? '', []),
                'updated_at' => (string)$item['updated_at'],
                'is_recommended' => (bool)$item['is_recommended'],
                'is_enabled' => (bool)$item['is_enabled'],
                'sort_order' => (int)$item['sort_order'],
                'content_blocks' => $this->decodeJsonConfig($item['content_blocks_json'] ?? '', []),
            ];
        }, $query->select()->toArray());
    }

    public function getHelpCategories(): array
    {
        $meta = $this->getMetaConfig();
        return $meta['help_categories'];
    }

    public function getTicketTypes(): array
    {
        $meta = $this->getMetaConfig();
        return $meta['ticket_types'];
    }

    public function getTicketStatuses(): array
    {
        $meta = $this->getMetaConfig();
        return $meta['ticket_statuses'];
    }

    public function getMessageEvents(): array
    {
        $meta = $this->getMetaConfig();
        return $meta['message_events'];
    }

    public function getMessagePageCopy(): array
    {
        $meta = $this->getMetaConfig();
        return $meta['message_page_copy'];
    }

    public function getHelpArticle(int $id): ?array
    {
        $items = $this->getHelpArticles(true);
        foreach ($items as $item) {
            if ((int)$item['id'] === $id) {
                return $item;
            }
        }

        return null;
    }

    public function saveHelpArticle(array $payload): int
    {
        $this->bootstrapDefaults();

        $id = (int)($payload['id'] ?? 0);
        $category = trim((string)($payload['category'] ?? 'service'));
        $title = trim((string)($payload['title'] ?? ''));
        $summary = trim((string)($payload['summary'] ?? ''));
        $keywords = $this->normalizeStringList($payload['keywords'] ?? [], []);
        $contentBlocks = $this->normalizeStringList($payload['content_blocks'] ?? [], []);
        $isRecommended = !empty($payload['is_recommended']) ? 1 : 0;
        $isEnabled = array_key_exists('is_enabled', $payload) ? (!empty($payload['is_enabled']) ? 1 : 0) : 1;
        $sortOrder = (int)($payload['sort_order'] ?? 0);

        if ($title === '' || $summary === '') {
            throw new \RuntimeException('文章标题和摘要不能为空');
        }
        if (!$contentBlocks) {
            throw new \RuntimeException('请至少填写一段文章正文');
        }
        if (!in_array($category, ['service', 'report', 'shipping', 'support'], true)) {
            throw new \RuntimeException('文章分类不合法');
        }

        $now = date('Y-m-d H:i:s');
        $data = [
            'category' => $category,
            'title' => $title,
            'summary' => $summary,
            'keywords_json' => json_encode($keywords, JSON_UNESCAPED_UNICODE),
            'content_blocks_json' => json_encode($contentBlocks, JSON_UNESCAPED_UNICODE),
            'is_recommended' => $isRecommended,
            'is_enabled' => $isEnabled,
            'sort_order' => $sortOrder,
            'updated_at' => $now,
        ];

        if ($id > 0) {
            $exists = Db::name(self::HELP_TABLE)->where('id', $id)->find();
            if (!$exists) {
                throw new \RuntimeException('帮助文章不存在');
            }
            Db::name(self::HELP_TABLE)->where('id', $id)->update($data);
            return $id;
        }

        $data['created_at'] = $now;
        return (int)Db::name(self::HELP_TABLE)->insertGetId($data);
    }

    public function deleteHelpArticle(int $id): void
    {
        $this->bootstrapDefaults();
        if ($id <= 0) {
            throw new \RuntimeException('文章 ID 不能为空');
        }

        $exists = Db::name(self::HELP_TABLE)->where('id', $id)->find();
        if (!$exists) {
            throw new \RuntimeException('帮助文章不存在');
        }

        $reference = $this->findPolicyReferenceByArticleId($id);
        if ($reference !== null) {
            throw new \RuntimeException(sprintf('该文章已被“%s”引用，请先在内容中心的协议与说明中解绑', $reference));
        }

        Db::name(self::HELP_TABLE)->where('id', $id)->delete();
    }

    public function categoryText(string $category): string
    {
        foreach ($this->getHelpCategories() as $item) {
            if (($item['code'] ?? '') === $category) {
                return (string)($item['title'] ?? $category);
            }
        }

        return $category;
    }

    public function getReportRiskNotice(string $reportType): string
    {
        $meta = $this->getMetaConfig();
        foreach ($meta['report_risk_defaults'] as $item) {
            if (($item['report_type'] ?? '') === $reportType) {
                return (string)($item['text'] ?? '');
            }
        }

        return '';
    }

    public function ticketTypeText(string $type): string
    {
        foreach ($this->getTicketTypes() as $item) {
            if (($item['code'] ?? '') === $type) {
                return (string)($item['title'] ?? $type);
            }
        }

        return $type;
    }

    public function ticketStatusText(string $status): string
    {
        foreach ($this->getTicketStatuses() as $item) {
            if (($item['code'] ?? '') === $status) {
                return (string)($item['title'] ?? $status);
            }
        }

        return $status;
    }

    private function ensureConfigDefaults(): void
    {
        $homeDefaults = $this->defaultHomeConfig();
        $defaults = [
            self::HOME_GROUP => [
                'banners_json' => json_encode($homeDefaults['banners'], JSON_UNESCAPED_UNICODE),
                'page_visuals_json' => json_encode($homeDefaults['page_visuals'], JSON_UNESCAPED_UNICODE),
                'service_entries_json' => json_encode($homeDefaults['service_entries'], JSON_UNESCAPED_UNICODE),
                'category_visuals_json' => json_encode($homeDefaults['category_visuals'], JSON_UNESCAPED_UNICODE),
                'quick_entries_json' => json_encode($homeDefaults['quick_entries'], JSON_UNESCAPED_UNICODE),
                'trust_metrics_json' => json_encode($homeDefaults['trust_metrics'], JSON_UNESCAPED_UNICODE),
                'trust_points_json' => json_encode($homeDefaults['trust_points'], JSON_UNESCAPED_UNICODE),
                'faqs_json' => json_encode($homeDefaults['faqs'], JSON_UNESCAPED_UNICODE),
            ],
            self::POLICY_GROUP => [
                'legal_entries_json' => json_encode($this->defaultPolicyConfig()['legal_entries'], JSON_UNESCAPED_UNICODE),
                'appraisal_agreements_json' => json_encode($this->defaultPolicyConfig()['appraisal_agreements'], JSON_UNESCAPED_UNICODE),
            ],
            self::META_GROUP => [
                'help_categories_json' => json_encode($this->defaultMetaConfig()['help_categories'], JSON_UNESCAPED_UNICODE),
                'report_risk_defaults_json' => json_encode($this->defaultMetaConfig()['report_risk_defaults'], JSON_UNESCAPED_UNICODE),
                'ticket_types_json' => json_encode($this->defaultMetaConfig()['ticket_types'], JSON_UNESCAPED_UNICODE),
                'ticket_statuses_json' => json_encode($this->defaultMetaConfig()['ticket_statuses'], JSON_UNESCAPED_UNICODE),
                'message_events_json' => json_encode($this->defaultMetaConfig()['message_events'], JSON_UNESCAPED_UNICODE),
                'message_page_copy_json' => json_encode($this->defaultMetaConfig()['message_page_copy'], JSON_UNESCAPED_UNICODE),
            ],
        ];

        $groupCodes = array_keys($defaults);
        $existingRows = Db::name('system_configs')
            ->field(['config_group', 'config_key'])
            ->whereIn('config_group', $groupCodes)
            ->select()
            ->toArray();

        $existingMap = [];
        foreach ($existingRows as $item) {
            $existingMap[($item['config_group'] ?? '') . '.' . ($item['config_key'] ?? '')] = true;
        }

        $now = date('Y-m-d H:i:s');
        $insertRows = [];
        foreach ($defaults as $groupCode => $items) {
            foreach ($items as $configKey => $configValue) {
                $mapKey = $groupCode . '.' . $configKey;
                if (isset($existingMap[$mapKey])) {
                    continue;
                }

                $insertRows[] = [
                    'config_group' => $groupCode,
                    'config_key' => $configKey,
                    'config_value' => $configValue,
                    'remark' => '内容配置',
                    'created_at' => $now,
                    'updated_at' => $now,
                ];
            }
        }

        if ($insertRows) {
            Db::name('system_configs')->insertAll($insertRows);
        }
    }

    private function ensureHelpArticlesTable(): void
    {
        $exists = Db::query(sprintf("SHOW TABLES LIKE '%s'", self::HELP_TABLE));
        if ($exists) {
            return;
        }

        Db::execute(sprintf(
            "CREATE TABLE %s (
                id BIGINT UNSIGNED NOT NULL AUTO_INCREMENT,
                category VARCHAR(32) NOT NULL DEFAULT 'service',
                title VARCHAR(255) NOT NULL DEFAULT '',
                summary VARCHAR(500) NOT NULL DEFAULT '',
                keywords_json LONGTEXT NULL,
                content_blocks_json LONGTEXT NULL,
                is_recommended TINYINT(1) NOT NULL DEFAULT 0,
                is_enabled TINYINT(1) NOT NULL DEFAULT 1,
                sort_order INT NOT NULL DEFAULT 0,
                created_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
                updated_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
                PRIMARY KEY (id),
                KEY idx_help_articles_category (category),
                KEY idx_help_articles_enabled (is_enabled),
                KEY idx_help_articles_sort (sort_order)
            ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='帮助中心文章'",
            self::HELP_TABLE
        ));
    }

    private function ensurePolicyHelpArticles(): void
    {
        $defaults = $this->defaultPolicyConfig();
        $configMap = Db::name('system_configs')
            ->where('config_group', self::POLICY_GROUP)
            ->column('config_value', 'config_key');

        $policy = [
            'legal_entries' => $this->decodeJsonConfig($configMap['legal_entries_json'] ?? '', $defaults['legal_entries']),
            'appraisal_agreements' => $this->decodeJsonConfig($configMap['appraisal_agreements_json'] ?? '', $defaults['appraisal_agreements']),
        ];

        $changed = false;
        foreach (['legal_entries', 'appraisal_agreements'] as $section) {
            $items = [];
            foreach (($policy[$section] ?? []) as $item) {
                if (!is_array($item)) {
                    continue;
                }

                $normalizedItem = $item;
                $articleId = (int)($normalizedItem['article_id'] ?? 0);
                if ($articleId <= 0) {
                    $articleId = $this->extractHelpArticleIdFromTargetUrl((string)($normalizedItem['target_url'] ?? ''));
                }

                if ($articleId > 0) {
                    $article = Db::name(self::HELP_TABLE)->field(['id'])->where('id', $articleId)->find();
                    if (!$article) {
                        $articleId = 0;
                    }
                }

                if ($articleId <= 0) {
                    $articleId = $this->resolveOrCreatePolicyArticleId((string)($normalizedItem['code'] ?? ''));
                }

                if ($articleId > 0) {
                    $nextTargetUrl = $this->buildHelpArticleTargetUrl($articleId);
                    if ((int)($normalizedItem['article_id'] ?? 0) !== $articleId || (string)($normalizedItem['target_url'] ?? '') !== $nextTargetUrl) {
                        $changed = true;
                    }
                    $normalizedItem['article_id'] = $articleId;
                    $normalizedItem['target_url'] = $nextTargetUrl;
                }

                $items[] = $normalizedItem;
            }

            $policy[$section] = $items;
        }

        if (!$changed) {
            return;
        }

        $now = date('Y-m-d H:i:s');
        $this->upsertSystemConfig(self::POLICY_GROUP, 'legal_entries_json', json_encode($policy['legal_entries'], JSON_UNESCAPED_UNICODE), $now);
        $this->upsertSystemConfig(self::POLICY_GROUP, 'appraisal_agreements_json', json_encode($policy['appraisal_agreements'], JSON_UNESCAPED_UNICODE), $now);
    }

    private function seedHelpArticles(): void
    {
        $count = (int)Db::name(self::HELP_TABLE)->count();
        if ($count > 0) {
            return;
        }

        $now = date('Y-m-d H:i:s');
        foreach ($this->defaultHelpArticles() as $index => $item) {
            Db::name(self::HELP_TABLE)->insert([
                'category' => $item['category'],
                'title' => $item['title'],
                'summary' => $item['summary'],
                'keywords_json' => json_encode($item['keywords'], JSON_UNESCAPED_UNICODE),
                'content_blocks_json' => json_encode($item['content_blocks'], JSON_UNESCAPED_UNICODE),
                'is_recommended' => !empty($item['is_recommended']) ? 1 : 0,
                'is_enabled' => 1,
                'sort_order' => $item['sort_order'] ?? ($index + 1) * 10,
                'created_at' => $item['updated_at'] ?? $now,
                'updated_at' => $item['updated_at'] ?? $now,
            ]);
        }
    }

    private function upsertSystemConfig(string $groupCode, string $configKey, string $configValue, string $now): void
    {
        $exists = Db::name('system_configs')
            ->where('config_group', $groupCode)
            ->where('config_key', $configKey)
            ->find();

        $payload = [
            'config_group' => $groupCode,
            'config_key' => $configKey,
            'config_value' => $configValue,
            'remark' => '内容配置',
            'updated_at' => $now,
        ];

        if ($exists) {
            Db::name('system_configs')->where('id', $exists['id'])->update($payload);
            return;
        }

        $payload['created_at'] = $now;
        Db::name('system_configs')->insert($payload);
    }

    private function decodeJsonConfig(string $value, array $default): array
    {
        if ($value === '') {
            return $default;
        }

        $decoded = json_decode($value, true);
        return is_array($decoded) ? $decoded : $default;
    }

    private function decodeJsonObjectConfig(string $value, array $default): array
    {
        if ($value === '') {
            return $default;
        }

        $decoded = json_decode($value, true);
        return is_array($decoded) ? $decoded : $default;
    }

    private function normalizeArrayItems(mixed $value, array $keys, array $default): array
    {
        if (!is_array($value)) {
            return $default;
        }

        $normalized = [];
        foreach ($value as $item) {
            if (!is_array($item)) {
                continue;
            }

            $row = [];
            foreach ($keys as $key) {
                $row[$key] = trim((string)($item[$key] ?? ''));
            }

            if (implode('', $row) === '') {
                continue;
            }

            $normalized[] = $row;
        }

        return $normalized ?: $default;
    }

    private function normalizePolicyItems(mixed $value, array $default): array
    {
        if (!is_array($value)) {
            return $this->hydratePolicyItems($default);
        }

        $normalized = [];
        foreach ($value as $item) {
            if (!is_array($item)) {
                continue;
            }

            $code = trim((string)($item['code'] ?? ''));
            $title = trim((string)($item['title'] ?? ''));
            $desc = trim((string)($item['desc'] ?? ''));
            $targetUrl = trim((string)($item['target_url'] ?? ''));
            $articleId = (int)($item['article_id'] ?? 0);

            if ($articleId <= 0) {
                $articleId = $this->extractHelpArticleIdFromTargetUrl($targetUrl);
            }

            if ($articleId > 0) {
                $article = Db::name(self::HELP_TABLE)->field(['id'])->where('id', $articleId)->find();
                if (!$article) {
                    throw new \RuntimeException(sprintf('绑定文章 #%d 不存在，请重新选择', $articleId));
                }
                $targetUrl = $this->buildHelpArticleTargetUrl($articleId);
            }

            if ($code === '' && $title === '' && $desc === '' && $targetUrl === '' && $articleId <= 0) {
                continue;
            }

            $normalized[] = [
                'code' => $code,
                'title' => $title,
                'desc' => $desc,
                'target_url' => $targetUrl,
                'article_id' => $articleId,
            ];
        }

        return $normalized ?: $this->hydratePolicyItems($default);
    }

    private function hydratePolicyItems(array $items): array
    {
        $normalized = [];
        foreach ($items as $item) {
            if (!is_array($item)) {
                continue;
            }

            $articleId = (int)($item['article_id'] ?? 0);
            $targetUrl = trim((string)($item['target_url'] ?? ''));

            if ($articleId <= 0) {
                $articleId = $this->extractHelpArticleIdFromTargetUrl($targetUrl);
            }

            if ($articleId > 0) {
                $targetUrl = $this->buildHelpArticleTargetUrl($articleId);
            }

            $normalized[] = [
                'code' => trim((string)($item['code'] ?? '')),
                'title' => trim((string)($item['title'] ?? '')),
                'desc' => trim((string)($item['desc'] ?? '')),
                'target_url' => $targetUrl,
                'article_id' => $articleId,
            ];
        }

        return $normalized;
    }

    private function extractHelpArticleIdFromTargetUrl(string $targetUrl): int
    {
        if ($targetUrl === '') {
            return 0;
        }

        if (!preg_match('/\/pages\/help\/detail\?id=(\d+)/', $targetUrl, $matches)) {
            return 0;
        }

        return (int)($matches[1] ?? 0);
    }

    private function buildHelpArticleTargetUrl(int $articleId): string
    {
        return sprintf('/pages/help/detail?id=%d', $articleId);
    }

    private function findPolicyReferenceByArticleId(int $articleId): ?string
    {
        $policy = $this->getPolicyConfig();
        foreach (['legal_entries' => '设置页说明入口', 'appraisal_agreements' => '下单确认协议'] as $section => $sectionName) {
            foreach (($policy[$section] ?? []) as $item) {
                $itemArticleId = (int)($item['article_id'] ?? 0);
                if ($itemArticleId <= 0) {
                    $itemArticleId = $this->extractHelpArticleIdFromTargetUrl((string)($item['target_url'] ?? ''));
                }

                if ($itemArticleId !== $articleId) {
                    continue;
                }

                $title = trim((string)($item['title'] ?? ''));
                return $title !== '' ? sprintf('%s / %s', $sectionName, $title) : $sectionName;
            }
        }

        return null;
    }

    private function normalizeObjectConfig(mixed $value, array $keys, array $default): array
    {
        if (!is_array($value)) {
            return $default;
        }

        $normalized = [];
        foreach ($keys as $key) {
            $normalized[$key] = trim((string)($value[$key] ?? ''));
        }

        return implode('', $normalized) === '' ? $default : $normalized;
    }

    private function normalizeStringList(mixed $value, array $default): array
    {
        if (!is_array($value)) {
            return $default;
        }

        $normalized = array_values(array_filter(array_map(
            fn ($item) => trim((string)$item),
            $value
        ), fn ($item) => $item !== ''));

        return $normalized ?: $default;
    }

    private function defaultHomeConfig(): array
    {
        return [
            'banners' => [
                [
                    'title' => '安心验',
                    'subtitle' => '独立第三方鉴定服务平台',
                    'description' => '专业鉴定高价值商品，报告可验真，流程可追踪。',
                    'background_image_url' => '',
                ],
            ],
            'page_visuals' => [
                'order_background_image_url' => '',
                'report_background_image_url' => '',
            ],
            'service_entries' => [
                [
                    'service_provider' => 'anxinyan',
                    'title' => '实物鉴定',
                    'tag' => '标准服务',
                    'description' => '由安心验提供标准实物鉴定服务，适合正式结果交付场景。',
                    'meta' => '预计 48 小时内出结果 | 报告可验真',
                ],
                [
                    'service_provider' => 'zhongjian',
                    'title' => '中检鉴定',
                    'tag' => '更高规格机构',
                    'description' => '由更高规格机构提供实物鉴定服务，适合更高要求场景。',
                    'meta' => '流程一致 | 出具机构不同 | 价格与时效有差异',
                ],
            ],
            'category_visuals' => [
                ['category_name' => '奢侈品箱包', 'category_code' => 'luxury_bag', 'image_url' => ''],
                ['category_name' => '潮流鞋类', 'category_code' => 'sneaker', 'image_url' => ''],
                ['category_name' => '首饰配饰', 'category_code' => 'jewelry', 'image_url' => ''],
                ['category_name' => '高端美妆', 'category_code' => 'beauty', 'image_url' => ''],
                ['category_name' => '腕表', 'category_code' => 'watch', 'image_url' => ''],
                ['category_name' => '服饰', 'category_code' => 'clothing', 'image_url' => ''],
                ['category_name' => '3C 数码', 'category_code' => 'digital', 'image_url' => ''],
                ['category_name' => '古董文玩', 'category_code' => 'antique', 'image_url' => ''],
            ],
            'quick_entries' => [
                ['code' => 'start', 'title' => '发起鉴定', 'desc' => '进入送检流程'],
                ['code' => 'orders', 'title' => '我的订单', 'desc' => '查看当前进度'],
                ['code' => 'reports', 'title' => '我的报告', 'desc' => '查看结果凭证'],
                ['code' => 'messages', 'title' => '消息中心', 'desc' => '查看服务提醒与结果通知'],
            ],
            'trust_metrics' => [
                ['value' => '1280+', 'label' => '累计鉴定申请'],
                ['value' => '48h', 'label' => '标准结果时效'],
                ['value' => '100%', 'label' => '正式报告可验真'],
            ],
            'trust_points' => [
                ['title' => '独立第三方', 'desc' => '保持中立判断，不参与买卖立场。'],
                ['title' => '报告可验真', 'desc' => '每份正式报告均支持编号与状态验证。'],
                ['title' => '流程可追踪', 'desc' => '从下单到出报告，关键节点一目了然。'],
                ['title' => '标准化作业', 'desc' => '按模板采集资料，单次鉴定后出具报告。'],
            ],
            'faqs' => [
                '实物鉴定和中检鉴定有什么区别？',
                '一般多久可以出结果？',
                '报告如何验证真伪？',
            ],
        ];
    }

    private function defaultPolicyConfig(): array
    {
        return [
            'legal_entries' => [
                [
                    'code' => 'privacy_policy',
                    'title' => '隐私说明',
                    'desc' => '了解平台如何处理您的订单与联系方式信息',
                    'target_url' => '/pages/help/index?q=%E9%9A%90%E7%A7%81',
                    'article_id' => 0,
                ],
                [
                    'code' => 'service_notice',
                    'title' => '服务与通知说明',
                    'desc' => '了解消息提醒、工单回复与服务相关通知逻辑',
                    'target_url' => '/pages/help/index?q=%E6%9C%8D%E5%8A%A1',
                    'article_id' => 0,
                ],
            ],
            'appraisal_agreements' => [
                [
                    'code' => 'service_agreement',
                    'title' => '服务协议',
                    'desc' => '下单前请确认服务边界、报告用途与责任说明。',
                    'target_url' => '/pages/help/index?q=%E6%9C%8D%E5%8A%A1',
                    'article_id' => 0,
                ],
                [
                    'code' => 'appraisal_notice',
                    'title' => '鉴定须知',
                    'desc' => '了解资料要求、流程节点与补资料处理规则。',
                    'target_url' => '/pages/help/index?q=%E9%89%B4%E5%AE%9A',
                    'article_id' => 0,
                ],
                [
                    'code' => 'privacy_policy',
                    'title' => '隐私政策',
                    'desc' => '了解平台如何处理联系方式、地址和订单信息。',
                    'target_url' => '/pages/help/index?q=%E9%9A%90%E7%A7%81',
                    'article_id' => 0,
                ],
            ],
        ];
    }

    private function defaultMetaConfig(): array
    {
        return [
            'help_categories' => [
                ['code' => 'all', 'title' => '全部', 'desc' => '查看全部帮助文章'],
                ['code' => 'service', 'title' => '服务流程', 'desc' => '了解下单、寄送、鉴定流程'],
                ['code' => 'report', 'title' => '报告验真', 'desc' => '了解报告查看、下载与验真'],
                ['code' => 'shipping', 'title' => '寄送物流', 'desc' => '了解寄送、运单和签收说明'],
                ['code' => 'support', 'title' => '售后支持', 'desc' => '了解补资料、工单和客服协助'],
            ],
            'report_risk_defaults' => [
                [
                    'report_type' => 'appraisal',
                    'title' => '正式鉴定报告',
                    'text' => '本报告基于送检商品及当前提交资料出具。若商品状态或所附资料发生变化，报告结论可能不再适用。',
                ],
                [
                    'report_type' => 'inspection',
                    'title' => '后台补录检查单',
                    'text' => '本检查单为后台补录结果，请结合扫码查看的正式页面与现场实物信息综合判断。',
                ],
            ],
            'ticket_types' => [
                [
                    'code' => 'pre_consultation',
                    'title' => '鉴定前咨询',
                    'hint' => '适合流程、服务说明类问题',
                    'quick_desc' => '下单前流程、服务说明咨询',
                ],
                [
                    'code' => 'order_issue',
                    'title' => '订单问题',
                    'hint' => '适合订单状态、支付、进度问题',
                    'quick_desc' => '进度、状态、支付相关',
                ],
                [
                    'code' => 'upload_issue',
                    'title' => '上传问题',
                    'hint' => '适合拍摄上传、补图协助问题',
                    'quick_desc' => '拍摄、上传、补图协助',
                ],
                [
                    'code' => 'report_issue',
                    'title' => '报告问题',
                    'hint' => '适合报告结论、验真、估值问题',
                    'quick_desc' => '结论、估值、验真咨询',
                ],
                [
                    'code' => 'after_sales',
                    'title' => '售后问题',
                    'hint' => '适合服务反馈与后续处理',
                    'quick_desc' => '服务反馈与后续处理',
                ],
                [
                    'code' => 'recheck',
                    'title' => '结果咨询',
                    'hint' => '适合咨询报告结论或补充说明',
                    'quick_desc' => '报告结论与说明咨询',
                ],
            ],
            'ticket_statuses' => [
                ['code' => 'pending', 'title' => '待处理', 'desc' => '工单已提交，客服尚未正式开始处理。'],
                ['code' => 'processing', 'title' => '处理中', 'desc' => '客服正在跟进问题，您可继续补充说明或截图。'],
                ['code' => 'waiting_user', 'title' => '待您反馈', 'desc' => '客服需要您补充更多信息后才能继续处理。'],
                ['code' => 'resolved', 'title' => '已解决', 'desc' => '当前问题已处理完成，如仍有疑问可继续留言。'],
                ['code' => 'closed', 'title' => '已关闭', 'desc' => '工单已关闭，如需继续处理可重新发起工单。'],
            ],
            'message_events' => [
                ['event_code' => 'order_created', 'title' => '下单成功', 'desc' => '用户成功创建鉴定订单后触发。'],
                ['event_code' => 'supplement_required', 'title' => '待补资料', 'desc' => '鉴定师发起补资料要求后触发。'],
                ['event_code' => 'report_published', 'title' => '报告已出具', 'desc' => '正式报告发布成功后触发。'],
                ['event_code' => 'return_shipped', 'title' => '物品已寄回', 'desc' => '平台登记回寄物流后触发。'],
                ['event_code' => 'return_received', 'title' => '回寄商品已签收', 'desc' => '用户签收回寄物品后触发。'],
                ['event_code' => 'ticket_reply', 'title' => '工单有新回复', 'desc' => '客服回复用户工单后触发。'],
                ['event_code' => 'ticket_waiting_user', 'title' => '工单待用户反馈', 'desc' => '后台将工单状态改为待用户反馈时触发。'],
                ['event_code' => 'ticket_resolved', 'title' => '工单已解决', 'desc' => '后台将工单状态改为已解决时触发。'],
                ['event_code' => 'ticket_closed', 'title' => '工单已关闭', 'desc' => '后台将工单状态改为已关闭时触发。'],
            ],
            'message_page_copy' => [
                'title' => '服务提醒与处理进度',
                'desc' => '这里会统一展示订单流转、补资料、报告出具和工单回复等关键通知，方便您集中查看。',
            ],
        ];
    }

    private function defaultHelpArticles(): array
    {
        return [
            [
                'category' => 'service',
                'title' => '实物鉴定和中检鉴定有什么区别？',
                'summary' => '两种服务的核心流程一致，差异主要体现在出具机构、时效与价格上。',
                'keywords' => ['实物鉴定', '中检鉴定', '服务区别'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => true,
                'sort_order' => 10,
                'content_blocks' => [
                    '实物鉴定和中检鉴定都会经过下单、填写信息、上传资料、寄送商品、鉴定和查看报告这几个核心步骤。',
                    '两者最大的区别在于出具机构不同。实物鉴定由安心验提供标准实物鉴定服务；中检鉴定由更高规格合作机构提供服务，适合对机构资质有更高要求的场景。',
                    '中检鉴定通常价格更高、时效也会略长一些。下单前建议先根据您的使用场景、预算和时效要求选择合适服务。',
                ],
            ],
            [
                'category' => 'service',
                'title' => '一般多久可以出结果？',
                'summary' => '标准版通常 48 小时左右，具体取决于服务类型、资料完整度和物流节点。',
                'keywords' => ['时效', '出结果', '多久'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => true,
                'sort_order' => 20,
                'content_blocks' => [
                    '安心验标准版通常在 48 小时左右完成处理，中检鉴定因机构流程要求更高，时效会相对更长。',
                    '如果您上传的资料不完整、需要补图，或者商品物流尚未签收，整体时效会顺延。',
                    '建议您在订单详情和消息中心关注关键节点，一旦有补资料要求或报告出具通知，系统会第一时间提醒。',
                ],
            ],
            [
                'category' => 'report',
                'title' => '报告如何验证真伪？',
                'summary' => '正式报告出具后，可通过报告详情页或验真页输入编号进行验证。',
                'keywords' => ['报告', '验真', '验证真伪'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => true,
                'sort_order' => 30,
                'content_blocks' => [
                    '正式报告发布后，您可以在报告中心进入报告详情，再点击“去验真”进入验真页面。',
                    '验真页会展示报告编号、机构、商品摘要和结论摘要。请以验真页显示的结果为准。',
                    '如果您对报告内容或验真结果仍有疑问，可以直接通过客服工单联系人工支持。',
                ],
            ],
            [
                'category' => 'shipping',
                'title' => '商品寄出后还需要做什么？',
                'summary' => '寄出商品后，请尽快回到“查看寄送”页填写快递公司和运单号。',
                'keywords' => ['寄送', '运单', '物流'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => false,
                'sort_order' => 40,
                'content_blocks' => [
                    '寄出商品后，请保留寄件凭证，并尽快在订单详情或寄送页填写快递公司和运单号。',
                    '提交运单后，订单会显示“已提交运单”，后续签收和处理节点也会继续同步。',
                    '贵重商品建议选择可追踪快递，并在包裹内附上订单号或鉴定单号。',
                ],
            ],
            [
                'category' => 'support',
                'title' => '收到补资料提醒后该怎么处理？',
                'summary' => '收到补资料提醒后，请进入订单详情或补资料页，按要求重新上传指定资料。',
                'keywords' => ['补资料', '补图', '上传'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => false,
                'sort_order' => 50,
                'content_blocks' => [
                    '如果鉴定师认为现有资料还不足以完成判断，系统会推送补资料通知到消息中心。',
                    '您可以直接点击消息进入补资料页，按要求上传缺失资料，再提交补资料。',
                    '提交完成后，订单会重新进入鉴定流程。如仍有疑问，也可以通过客服工单寻求协助。',
                ],
            ],
            [
                'category' => 'support',
                'title' => '如何联系客服并查看处理进度？',
                'summary' => '您可以从订单详情、验真页、“我的”页等入口发起工单，并在工单详情查看客服回复。',
                'keywords' => ['客服', '工单', '处理进度'],
                'updated_at' => '2026-04-21 09:00:00',
                'is_recommended' => false,
                'sort_order' => 60,
                'content_blocks' => [
                    '目前用户端已支持发起工单、继续留言、查看客服回复和附件。',
                    '客服回复后，消息中心会收到提醒，点击即可进入对应工单详情。',
                    '如果工单状态变成“待您反馈”或“已解决”，系统也会同步推送状态通知。',
                ],
            ],
        ];
    }

    private function defaultPolicyHelpArticles(): array
    {
        return [
            'privacy_policy' => [
                'category' => 'service',
                'title' => '隐私政策',
                'summary' => '说明平台如何处理联系方式、地址、订单等个人信息，以及相关使用边界。',
                'keywords' => ['隐私政策', '个人信息', '联系方式', '地址', '订单信息'],
                'is_recommended' => false,
                'sort_order' => 70,
                'content_blocks' => [
                    '平台会在您下单、填写寄回地址、提交运单和联系客服等场景中收集必要的信息，仅用于完成鉴定服务、订单履约、结果通知和售后支持。',
                    '联系方式、地址、订单编号、商品资料和服务记录会用于鉴定流程推进、物流寄回、消息提醒和问题追踪，不会用于与本次服务无关的处理场景。',
                    '如需了解或更正相关信息，可通过设置页、地址管理、订单详情或客服工单入口进行处理，我们会按平台规则提供协助。',
                ],
            ],
            'service_notice' => [
                'category' => 'service',
                'title' => '服务与通知说明',
                'summary' => '说明消息提醒、工单回复、补资料和结果通知的触发方式与查看入口。',
                'keywords' => ['服务通知', '消息提醒', '工单回复', '补资料', '结果通知'],
                'is_recommended' => false,
                'sort_order' => 80,
                'content_blocks' => [
                    '订单创建、补资料、报告出具、物品寄回和工单回复等关键节点都会通过消息中心统一提醒，方便您集中查看当前处理进度。',
                    '若鉴定师需要补充资料，系统会推送待补资料通知，您可直接进入订单详情或补资料页继续上传。',
                    '若对通知内容有疑问，可通过客服工单继续追问，客服回复后也会再次触发站内提醒。',
                ],
            ],
            'service_agreement' => [
                'category' => 'service',
                'title' => '服务协议',
                'summary' => '说明鉴定服务边界、报告用途、结果交付方式与相关责任说明。',
                'keywords' => ['服务协议', '鉴定服务', '报告用途', '责任说明'],
                'is_recommended' => false,
                'sort_order' => 90,
                'content_blocks' => [
                    '平台提供的是独立第三方鉴定服务，服务结果基于送检商品、提交资料及实际履约节点综合判断，并以正式页面或报告展示内容为准。',
                    '不同服务类型在出具机构、价格、时效和交付形式上可能存在差异，下单前请结合自身需求确认所选服务方案。',
                    '若因资料缺失、物流未签收、商品状态变化或其他需补充核验的情况影响处理进度，平台会通过补资料或消息通知继续提示您后续操作。',
                ],
            ],
            'appraisal_notice' => [
                'category' => 'service',
                'title' => '鉴定须知',
                'summary' => '说明资料要求、流程节点、补资料处理规则与常见注意事项。',
                'keywords' => ['鉴定须知', '资料要求', '流程节点', '补资料'],
                'is_recommended' => false,
                'sort_order' => 100,
                'content_blocks' => [
                    '请尽量按模板上传清晰、完整的商品资料，并在寄送实物后及时填写物流信息，这会直接影响鉴定效率与处理时效。',
                    '若当前资料不足以支持判断，鉴定师会发起补资料要求，订单会暂停在待补资料节点，待您补齐后再继续流转。',
                    '正式报告仅对当前送检商品及本次服务资料负责，如商品状态、附件情况或所附证明材料发生变化，相关结论可能需要重新核验。',
                ],
            ],
        ];
    }

    private function resolveOrCreatePolicyArticleId(string $code): int
    {
        $code = trim($code);
        if ($code === '') {
            return 0;
        }

        $definitions = $this->defaultPolicyHelpArticles();
        $definition = $definitions[$code] ?? null;
        if (!$definition) {
            return 0;
        }

        $existing = Db::name(self::HELP_TABLE)
            ->where('title', $definition['title'])
            ->find();
        if ($existing) {
            return (int)$existing['id'];
        }

        $now = date('Y-m-d H:i:s');
        return (int)Db::name(self::HELP_TABLE)->insertGetId([
            'category' => $definition['category'],
            'title' => $definition['title'],
            'summary' => $definition['summary'],
            'keywords_json' => json_encode($definition['keywords'], JSON_UNESCAPED_UNICODE),
            'content_blocks_json' => json_encode($definition['content_blocks'], JSON_UNESCAPED_UNICODE),
            'is_recommended' => !empty($definition['is_recommended']) ? 1 : 0,
            'is_enabled' => 1,
            'sort_order' => (int)$definition['sort_order'],
            'created_at' => $now,
            'updated_at' => $now,
        ]);
    }
}